Your feedback

Feedback note on corkboard

We're always keen to hear your feedback - to help us continuously improve your experience here at Derby Arena.

Below you can see a snapshot of some of the feedback you gave to us and what we've done to respond to it. 

Keep an eye on this page as we'll keep you up to date as we make changes in response to your feedback.

But you don't need to wait to tell us what you think - we'd love to hear your feedback right now, so please fill in our contact form.

Join our customer forum 

Would you like to tell us about your experience at Derby Arena? Do you have ideas for new improvements or new ideas we can develop at Derby Arena. Do you want the opportunity to tell us what we do well, and what we can do better? 

Why not join our Customer forum which gives you the chance to tell us what you think.

Our customer forum meetings will take place every 6 months. 

The forum meeting will be a social event, with light refreshments. All participants on the night will be entered into a free prize draw to win a Derby Arena Active Package, which will include complimentory: 

  • court booking
  • personal training session
  • track cycle session
  • group exercise class session.

How to join 

Complete the enquiry form below. A member of the Arena Team will then be contact with you with details of future forum meetings. 

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All information will be treated in accordance with our privacy notice.

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How we've responded to your feedback

Livewell members finishing the scheme need additional support pathways

We are working with our Livewell team and other leisure venues to explore ways to create a smoother transition and support from those Livewell members exiting the fantastic scheme

Staffing Resources sometimes lacking on the front desk causing queues to build up, in particular affecting simple check-ins

Thanks for the feedback and we continuously look at optimising staffing levels however we will be aiming to use portable iPad's more frequently for check-in purposes to speed up access.

Access for Private Track Sessions - coaches not always recognised

Coaches for Private Track Sessions must now complete a coaching pack on arrival. One of the aims of this is to improve recognition with staff but also to ensure that the right people have appropriate access.

Customer Knowledge of newer staff sometimes lacking.

Any new team members will be having a more 'hands on' approach during their training period with the support and the supervision of existing experienced staff. This approach is aimed at building their knowledge base and confidence more quickly to meet customer needs. We appreciate our customers patience while our new team members undergo training.