Your feedback

Feedback note on corkboard

We're always keen to hear your feedback - to help us continuously improve your experience here at Derby Arena.

Below you can see a snapshot of some of the feedback you gave to us and what we've done to respond to it. 

Keep an eye on this page as we'll keep you up to date as we make changes in response to your feedback.

But you don't need to wait to tell us what you think - we'd love to hear your feedback right now, so please fill in our contact form.

Join our customer forum 

Would you like to tell us about your experience at Derby Arena? Do you have ideas for new improvements or new ideas we can develop at Derby Arena. Do you want the opportunity to tell us what we do well, and what we can do better? 

Why not join our Customer forum which gives you the chance to tell us what you think.

Our customer forum meetings will take place every 6 months. 

The next forum meeting will be at Derby Arena on Monday 26 March, 7pm.

The forum meeting will be a social event, with light refreshments. All participants on the night will be entered into a free prize draw to win a Derby Arena Active Package, which will include complimentory: 

  • court booking
  • personal training session
  • track cycle session
  • group exercise class session.

How to join 

Complete the enquiry form below by Sunday 11 March 2018. A member of the Arena Team will then be contact with you with details for the forum meeting. 

If you can’t attend the event on the 26 March, you can still register your interest to join our future meeting. 

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How we've responded to your feedback

You said you wanted a better range of food –including veggie/gluten free/healthy options

We have vegetarian options for each item on the menu. We offer gluten free bread for sandwiches & for wraps which is available on request. We also offer a gluten free homemade cake. We offer vegan options. Although this information isn't all available on the menu, it is now included it on point of sale, posters & menu board so it is clearly visible. Our new menu offers smoothies & wraps. We are introducing a new healthy product once every 2 months as a promotional line & if it sells well we'll be adding to our menu.

You said the speed of service could be improved at Café 42

We now have a much quicker panini machine

You said you would like more supervision of children in the gym during Movement sessions

DCCT are now providing increased supervision during movement hours alongside our gym team.

You said you would like changing rooms cleanliness to be improved

Deep clean now occurring on a Sunday morning to help raise standards of cleanliness

Temperature to be suitable for time of year and activity in each room.

We have met to review temperatures and we are updating the temperature setting to meet the demands of the business throughout the day.